Couldnt Pair With Charge 2 Check Your Charge 2 Settings and Try Again

What happens when your fettle tracker stops working? That happens more often than one would expect, especially considering how oftentimes fettle trackers become used from day to day. If yous happen to ain a Fitbit device — and I'm certain many of you exercise — yous may have experienced a problem or two throughout your device's lifetime. If y'all're having problems with your Fitbit device, we're here to assist. Here are some of the most common Fitbit problems and how to set them.

Related:Larn more than about the company in our full Fitbit buyer's guide

Problem #one: Fitbit not syncing

Jimmy Westenberg / Android Authority

Fitbit trackers sync with Android devices via Bluetooth, and, unfortunately, that technology tin can be unreliable. If you have problem syncing data from your Fitbit to your Android device, your solution may lie in your Fitbit app'south Settings menu.

Potential solutions:

• Make sure the Fitbit app is installed on your telephone. Y'all'll as well need to make sure your phone has Bluetooth turned on (Settings>Bluetooth>On) and that you lot're merely trying to connect your Fitbit to one Bluetooth-enabled telephone or tablet.
• Try removing and re-adding your Fitbit device from your Fitbit account. Open the Fitbit app, select your account photograph, select your tracker, then tap the trash icon in the top-right corner. Selectunpair. You can then pair your Fitbit device with your Fitbit account.
• If your smartphone is running Android 6.0 Marshmallow or later (information technology probably is), yous may demand to manually grant the Fitbit app permission to scan for Bluetooth devices.
  • To do so, head to your phone'due south Settings bill of fare, select Apps & notifications, select Permission manager, selectLocation, selectFitbit, then make sure thePermit all the fourth dimension pick is selected.
  • In add-on, your phone'south location services need to exist turned on to scan for Bluetooth devices. To do and then, head to your phone's Settings menu, then select L ocation. Once you lot're there, turn on the Location toggle at the top of your screen.
• Yous may demand to force quit the Fitbit app. From your mobile device, caput toSettings>Apps & notifications>See all apps>Fitbit>Strength Cease.
  • Alternatively, you lot can press and hold the Fitbit app icon on your home screen and release it when you experience a vibration. Tap the small-scale i icon. Then tap Force stop.
• Endeavour turning Bluetooth off and on once again. From your mobile device, head toSettings>Bluetooth, so plow the Bluetooth toggle off and then on. Y'all can also turn off the Bluetooth toggle past tapping the icon in your quick settings panel.
• Attempt restarting your mobile device.
• If all else fails, endeavor uninstalling and reinstalling the Fitbit app.

Problem #2: Fitbit non receiving notifications from Android device

Andy Walker / Android Authority

Sometimes Fitbit trackers won't receive notifications from Android devices. If this is happening to you, you may need to restart your fitness tracker or alter your phone'southward Bluetooth settings.

Potential solutions:

• Get-go, make sure you have notifications enabled in the Fitbit app. Open the app on your smartphone, tap your profile icon, then tap your device. Ringlet downwardly and select Notifications. From there, you tin can turn on/off phone call, text, and app notifications.
• Make sure you're inside 20 anxiety of your mobile device. Every bit mentioned, Fitbit trackers connect to smartphones via Bluetooth, then yous'll need to make sure you're in range to stay connected. If your tracker and mobile device are too far away from one some other, you won't receive notifications, or they may be delayed.
• Brand sure y'all don't have another Bluetooth device connected to your smartphone. This may crusade interference that prevents notifications from appearing on your Fitbit tracker.
• Make surePractice Not Disturb way is turnedoff on your Fitbit device.
  • Fitbit Luxe: From your picket confront, swipe down. Make sure the Do Not Disturb setting is turned off.
  • Fitbit Sense and Versa three: From your spotter face, swipe from left to correct. Make sure the Practise Not Disturb icon is unchecked.
  • Fitbit Inspire 2, Inspire, and Inspire HR: Navigate to your device settings, and then scroll down to the Do Not Disturb option. Tap information technology, then ensure Do Non Disturb is turned off.
  • Fitbit Charge 4 and Charge three: Touch and hold the side push button for a few seconds, and a Exercise Not Disturb selection volition appear. Make sure this setting is turned off.
  • Fitbit Versa two, Versa, Versa Lite, and Ionic: From your watch face, swipe downwardly to access your notifications, then over again from the top of the screen. You should run across three icons show up virtually the top: music, wallet, and quick settings. Tap the grey quick settings icon on the right. Make sure the Do Not Disturb icon is unchecked.
  • Fitbit Ace, Ace two, and Ace three: You tin disable notifications from the Fitbit app on your smartphone. Open up the app on your smartphone, tap your profile icon, then tap your device. Scroll downward and select Notifications. From in that location, you can plow on/off notifications for your device.
  • Fitbit Charge 2:Hold the side button while on the watch face. Do Not Disturb mode should toggle on/off.
  • Fitbit Surge: Swipe over to Settings and make certain Notifications is set up to On.
  • Fitbit Blaze: Concord the top-correct button for a few seconds and make sure Notifications is set to On.
• Make certainPractice Non Disturb mode is turnedoff on your phone.
• You may need to force quit the Fitbit app. From your mobile device, head toSettings>Apps>See all apps>Fitbit>Force Stop.
• Try turning Bluetooth off and on over again. From your mobile device, caput toSettings>Bluetooth, then turn the Bluetooth toggle off then on. Yous can besides plow off the Bluetooth toggle past tapping the icon in your quick settings panel.
• Try restarting your mobile device.
• If all else fails, try uninstalling and reinstalling the Fitbit app.

Problem #3: Fitbit not charging

Fitbit not charging? Nobody likes to wake upwardly in the forenoon to a dead Fitbit. You lot may demand to switch charging cables or clean your device.

Potential solutions:

• Brand sure your Fitbit tracker and charging cable are clean. Dust and debris can accumulate over fourth dimension, which could prevent the device from charging properly. Here's a guide on how to make clean your tracker.
• Try plugging your Fitbit charger into a different USB port. Using a UL-certified wall charger will work, as will a simple USB input on a computer. Your Fitbit may not charge properly if you're using a USB hub.
• Make sure your Fitbit device's pins are properly lined up on the charging cable. If the charging pins on your Fitbit device aren't perfectly lined up on your charger, your device won't charge properly. Nosotros've found this to exist particularly common when charging the Alta and Fitbit Accuse devices.
• You might need to restart your Fitbit device. For instructions on how to do then, a walkthrough can exist found beneath.
• If you lot observe your Fitbit'due south charger is a little beat upwards, you lot might need to replace it. You tin can buy a new charger at Fitbit's website or on Amazon.

Problem #4: Problems with Quick View and tap recognition

Many Fitbit devices come up with a Quick View feature, which allows yous to simply enhance your wrist to wake the brandish. Some of these devices — like the Alta, Charge 2, and Charge HR — also come with tap-enabled displays, meaning you can't swipe through menus like you would on a normal touchscreen device. Instead, all it takes is a unproblematic tap near or on the display to swipe through your daily stats.

Unfortunately, many Fitbit users claim to have problems with Quick View and tap recognition being too slow to respond. If you're in this gunkhole, the answer may lie in your Fitbit app'due south Settings menu.

Potential solutions for Quick View problems:

• For Quick View to piece of work properly, your Fitbit device needs to know which wrist it's existence worn on and whether you lot're right-handed or left-handed. To check if this is the problem, open the Fitbit app, select your contour photograph, select your tracker, and then make sure the Quick View toggle is turned on.
• On that same screen, yous'll run across options to change your wrist placement. Make certain you're wearing your Fitbit on the right wrist and that you've chosen whether or not you're right or left-handed. This will have a big outcome on whether or not Quick View works properly.

Potential solutions for tap recognition bug:

• Make sure you lot're borer your Fitbit device in the right spot. Fitbit recommends aiming toward the bottom of the display, where the tracker meets the band. Also, make sure you're non tapping likewise forcefully or too softly.
• If there'south a 2d-or-2 delay from the time you tap your device, that's normal. Just make sure you're giving your device time to react. If you're having trouble with tap recognition, try slowing down your taps.

Trouble #5: Fitbit isn't updating properly

Some people have problems updating their Fitbit device's firmware. If this happens to yous, y'all may need to restart your tracker or try syncing with another mobile device or estimator.

Potential solutions:

• Effort restarting your Fitbit device. For instructions on how to do so, a walkthrough can be found beneath.
• Later on that, try updating your device over again. If information technology's still not working, try restarting your mobile device.
• If yous're trying to sync your Fitbit with your mobile device, attempt removing the Bluetooth connection from your mobile device.
  • To do this, navigate to Bluetooth in your mobile device's settings carte, find your Fitbit device, and then chooseForget.
• You lot might need to try updating your Fitbit via another mobile device or reckoner. To exercise so on a computer, head to this link, log into your Fitbit account and try updating your firmware.
• If you still can't update, try removing your Fitbit device from your Fitbit account.
  • If you're using a mobile device, head toSettings>[Fitbit device]>Remove this device.
  • If y'all're using Fitbit'due south website, log into your account, click the gear icon on the top-right of your screen, then clickSettings>Devices>[Fitbit device]>Remove this device from your account.
    • Next, you'll demand to add together your tracker back to your Fitbit account. Under the Account section of the Fitbit app, choose Set Up a Device and follow the instructions. Once your device has been re-connected, tapUpdate.

Problem #six: Fitbit's silent alarm stopped working

Most Fitbit devices have the power to wake you lot up in the morning via silent alarms. If your silent alarms aren't working, at that place aren't a ton of options. You lot'll need to check your Fitbit's vibration motor using the steps below. If that doesn't work, Fitbit recommends you contact customer back up.

Potential solutions:

• First, make certain you have a silent alarm ready on your Fitbit device. To do this, open the Fitbit app, cull your account photo, select your Fitbit device, and then cullSilent Alarm.

If that wasn't the problem, here's how to test your Fitbit'due south vibration motor:

• Fitbit Luxe and Charge 5: Simply plug the Luxe into its charging cablevision. You should feel a vibration.
• Fitbit Sense: Swipe over on the screen and select Timer on the Sense. Tap Stopwatch so tap the Play icon. The watch should vibrate. Connecting the device to the charging cablevision and plugging it in should make the picket vibrate too.
• Fitbit Versa 3: The steps are similar on the Versa 3. Swipe over and select Timer, tap Stopwatch, and then tap the Play icon. Plugging in the tracker to accuse should piece of work every bit well.
• Fitbit Inspire ii, Inspire, and Inspire Hour: Plug the Inspire into its charging cable. You should feel a vibration.
• Fitbit Charge 4:Simply printing the side button on your Charge 4 while information technology'south turned on. Your tracker should vibrate.
• Fitbit Versa 2: On your Versa 2, swipe over and select the Timer choice. Tap Stopwatch, and so tap the Play icon. Your tracker should vibrate.
• Fitbit Versa Low-cal: On your Versa Low-cal, swipe over and select the Timer selection. Tap Stopwatch, so tap the Play icon. Your tracker should vibrate.
• Fitbit Charge iii: Simply press the side button on your Accuse 3 while information technology'due south turned on. Your tracker should vibrate.
• Fitbit Versa: On your Versa, swipe over and select the Timer option. Tap Stopwatch, and then tap the Play icon. Your tracker should vibrate.
• Fitbit Ionic: From the main clock face, printing and concord the push on the left side. Your tracker should vibrate twice.
  • Alternatively, you can swipe over to theTimer screen, tap it, then tap the play icon. Your tracker should vibrate.
• Fitbit Ace ii and Ace 3: Plug your Ace 2 or Ace iii into its charging cable. You lot should feel a vibration.
• Fitbit Ace: Clip your Ace to the charging cable, and brand sure the cable is plugged into a USB port on your computer. Press the button on the charging cablevision to check vibration.
• Fitbit Bonfire: Swipe over to the Timer screen, then tap information technology. TapStopwatch, and so tap the play icon. Your tracker should vibrate.
• Fitbit Alta: Clip your Alta to the charging cable, and make sure the cable is plugged into a USB port on your computer. Printing the push button on the charging cable to check vibration.
• Fitbit Alta HR: Prune your Alta HR to the charging cable, and make certain the cablevision is plugged into a USB port on your reckoner. Press the push on the charging cable to check vibration.
• Fitbit Charge 2: Prune your Charge 2 to the charging cable, and make sure the cable is plugged into a USB port on your computer. Your tracker should vibrate when you lot connect the cablevision.
• Fitbit Charge and Accuse HR: Printing and hold the side button on your tracker to enter do mode. Your tracker should vibrate.
• Fitbit Flex 2: Plug your charging cable into the USB port on your computer, then remove the tracker from the wristband. Press the tracker into the charging cable. Your tracker should vibrate.
• Fitbit Flex: Tap beneath the row of lights on your Flex device. Yous should feel your tracker vibrate and enter slumber mode.
• Fitbit Surge: Plug your Surge into the charging cable, and brand sure the cable is plugged into a USB port on your computer. Your tracker should vibrate.
• Fitbit One: Clip your Ane into the charging cable, and make certain the cable is plugged into a USB port on your computer. Your tracker should vibrate.

Trouble #seven: Fitbit band breaks

Fitbit devices are pretty loftier-quality pieces of technology, just they're definitely not invincible. If your Fitbit's band is starting to break, you'll need to have reward of the company's warranty policy.

It's worth noting that if you own a recent Fitbit device and are out of warranty, yous tin simply purchase a new band without replacing the whole unit. If you accept an older tracker like the Charge HR, Surge, or Flex, you'll want to follow the steps below to get it replaced.

Potential solutions:

• As noted on Fitbit's Returns and Warranty folio, you have the choice to return your Fitbit device for a full refund inside 45 days of your purchase date, provided you ordered the device from Fitbit.com.
  • In addition, products ordered in November and December may be returned through Jan 31 of the following yr, or 45 days (whichever is longer).
• Fitbit also offers a one-year limited warranty to the original purchaser of the production, guaranteeing that the Fitbit production is complimentary from defects in materials and workmanship under normal employ. This means Fitbit will fix the damages done to your Fitbit device within the first year, provided you're the original purchaser of the device. If you're not, unfortunately, you may be out of luck.
• For more details on the visitor's policies, exist sure to visit Fitbit's Returns folio or contact the company's client support team to file a claim.

Looking for replacement bands for your device? Y'all can, of class, head to Fitbit'southward website to buy a replacement or head to the Amazon links beneath for a cheaper alternative:

Trouble #viii: Fitbit Sense ECG reading issues

Jimmy Westenberg / Android Potency

Sense

Are y'all having Fitbit Sense ECG problems? You're not lonely. A small number of users seem to be experiencing bugs affecting the Fitbit Sense's electrocardiogram (ECG) recordings.

Users on the Fitbit forums said Fitbit has contacted them and suggested they return their Fitbit Sense smartwatches to the company. Fitbit told these users that it would supersede their smartwatches costless of charge. The problem at hand is an unspecified "hardware issue." Fitbit U.k. confirmed (via The Verge) that the ECG app on some Fitbit Sense models incorrectly displays results as "inconclusive."

How to restart your Fitbit device

• Fitbit Luxe and Charge 5: Plug your Fitbit Luxe into the included charging cable, and ensure it's plugged into a power source. You'll observe a small push on the USB side of the cable. Press the push button three times slowly, with about one 2d in between each press. Your Luxe should restart.
• Fitbit Sense: Press and hold the inductive dwelling button for x seconds. Keeping belongings information technology until the watch begins to restart and you lot see the Fitbit logo.
• Fitbit Versa three: Press and hold the button for 10 seconds. Release information technology but subsequently you come across the Fitbit logo on the screen.
• Fitbit Inspire 2: Plug your Fitbit Inspire two into the included charging cable, and ensure information technology's plugged into a power source. Printing and hold both side buttons simultaneously for about five seconds until you meet a smiley face. Your Inspire two should restart.
• Fitbit Inspire and Inspire Hour: Plug your Fitbit Inspire or Inspire 60 minutes into the included charging cable, and ensure it's plugged into a ability source. Press and concur the side push for most five seconds until you see a smiley face. Your Inspire should restart.
• Fitbit Charge 4: When your Fitbit Charge iv is turned on, press and agree the side button for eight seconds. Your tracker should restart after you see a smile icon and feel a vibration.
• Fitbit Versa 2: Printing and hold the left push until the Fitbit Versa 2's display turns off. Your Versa 2 volition so restart.
• Fitbit Versa Calorie-free: Printing and hold the left push until the Fitbit Versa Lite'south display turns off. Your Versa Light will then restart.
• Fitbit Charge iii: When your Fitbit Charge 3 is turned on, press and hold the side push button for eight seconds. Your tracker should restart after you see a smile icon and feel a vibration.
• Fitbit Versa: Press and concur the left and bottom right buttons at the same time until you lot see the Fitbit logo. Let get of the buttons, and your tracker will restart.
• Fitbit Ionic: Press and hold the left and lesser right buttons at the same fourth dimension until you run across the Fitbit logo. Allow go of the buttons, and your tracker volition restart.
• Fitbit Ace three: Plug your Fitbit Ace 3 into the included charging cable, and ensure it's plugged into a power source. Press and hold both side buttons for most five seconds until you see a smiley face. Your device should restart.
• Fitbit Ace two: Plug your Fitbit Ace 2 into the included charging cablevision, and ensure it's plugged into a power source. Printing and hold the side button for about five seconds until you encounter a smiley face up. Your device should restart.
• Fitbit Ace: Prune your Ace to the charging cable, and brand sure the cable is plugged into a USB port on your computer. Press the push on the charging cablevision three times within eight seconds. A few seconds subsequently, yous'll see the Fitbit logo on your device's screen. After you see the logo, unplug your tracker from the charging cable.
• Fitbit Alta Hour: Clip your Alta HR to the charging cable, and make certain the cable is plugged into a USB port on your calculator. Press the button on the charging cablevision 3 times within 8 seconds. A few seconds afterward, yous'll see the Fitbit logo on your device's screen. Afterwards you see the logo, unplug your tracker from the charging cablevision.
• Fitbit Blaze: Press and concord the left and bottom right buttons (Back and Select) at the same time until you meet the Fitbit logo. Let become of the buttons, and your tracker volition restart.
• Fitbit Alta: Clip your Alta to the charging cable, and make certain the cable is plugged into a USB port on your computer. Press the button on the charging cable three times inside eight seconds. A few seconds later, you'll see the Fitbit logo on your device'due south screen. After you see the logo, unplug your tracker from the charging cable.
• Fitbit Charge 2: Clip your Charge 2 to the charging cable, and make certain the cable is plugged into a USB port on your estimator. Press and hold the side button on your tracker for iv seconds. You'll then see the Fitbit logo, at which point your tracker will begin the restart process. Unplug your tracker from the cable.
• Fitbit Accuse and Charge Hour: Plug your Charge or Charge HR into the charging cable and brand sure the cable is plugged into a USB port on your figurer. Press and hold the side push button for 10-12 seconds. You'll see the Fitbit logo and a version number appear on your tracker's screen. Let become of the push and unplug your device from the cable.
• Fitbit Flex 2: Plug your charging cable into the USB port on your computer, and so remove the tracker from the wristband. Press the tracker into the charging cable. Make sure the pins on the tracker are aligned with the pins on the charging dock. Press the button on the charging cable (beneath the tracker compartment) three times within 5 seconds. A few seconds subsequently, the lights volition begin flashing simultaneously. Remove the Flex 2 from the charging cable.
• Fitbit Flex: Plug your charging cable into the USB port on your computer, then remove the tracker from the wristband. Press the tracker into the charging cable. Insert 1 end of a paperclip into the small-scale pinhole on the back of the charger for three-4 seconds. Remove the Flex from the charging cable.
• Fitbit Surge: Press and concur the left and bottom right buttons (Dwelling and Select) for 10-15 seconds. Y'all'll see the screen flash and beginning to dim, at which point you tin permit go of the buttons. After your screen has turned off, await ten seconds, and press the left push (Abode) to turn your device dorsum on.
• Fitbit Ane: Plug your charging cable into your computer, so plug the Ane into the cable. Make certain the gold contacts on your tracker are aligned with the pins on the charger. Concur downward your Fitbit One'south push button for 10-12 seconds. Remove your tracker from the charging cable, and so press the button until the screen turns on.

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Still having issues? If so, be sure to speak up in the comments beneath. We'll do our best to help.

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Source: https://www.androidauthority.com/fitbit-problems-issues-732505/

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